In case of consumer disputes, the consumer may turn to the following Alternative Consumer Dispute Resolution Entities (ADR), mostly made up of consumer dispute arbitration centers:

Here are the relevant links for consumer dispute resolution:

Lisbon Consumer Dispute Arbitration Centre

Porto Consumer Information and Arbitration Centre

Algarve Consumer Dispute Arbitration Centre

Madeira Consumer Dispute Arbitration Centre

National Centre for Consumer Information and Arbitration

For updates and more information, please visit the Consumer Portal at the Directorate-General for Consumers (under Article 18 of Law No. 144/2015, of September 8).