At PTDF, Portugal Duty Free, Lda., our mission is to make the shopping experience at the airport the most anticipated part of every trip, providing exceptional experiences in a personalized and world-class environment made possible by the dedication of our employees. Achieving success relies not only on the service we provide but also, and equally importantly, on the strong relationships we maintain with all our stakeholders and the environment in which we operate and to which we contribute.
To maintain and cultivate this solidity, we adhere to the values set forth in compliance with the RGPC (General Corruption Prevention Regime), which are defined in the following documents.
- Corruption Risk Prevention Plan (PPR): Defines and regulates the mechanisms for preventing corruption within the company.
- Anti-Corruption Code of Conduct: Outlines the principles the company upholds in terms of anti-corruption policy, what it expects from its employees, and the means it has to prevent corruption occurrences. It establishes the company’s general principles.
- Whistleblowing Channel: Allows for the reporting of any potential misconduct and/or ethical concerns, regulatory non-compliance, whether external or internal, including topics covered under Law No. 93/2021, of December 20.
- Whistleblower Protection Policy: Adheres to legal terms and ensures the protection of individuals when they submit a complaint through appropriate channels.
For clarification regarding the PPR (Corruption and Related Offenses Prevention Plan), please use the following email address exclusively: ppr@ptdf.pt
PTDF – Portugal Duty Free, Lda. guides its activities by strict principles of ethics, compliance, transparency, and integrity, with full respect for the law and internal conduct standards, as well as the sectoral associations to which it belongs.
The Whistleblowing Channel aims to allow any worker, service provider, or any party with a relationship with PTDF, including customers, to report actual knowledge or well-founded suspicions of violations committed, being committed, or reasonably foreseeable, as well as attempts to conceal such violations and any irregularities or non-compliance with the Code of Conduct and other internal regulations, or regulations that develop or address the topics listed therein.
- As previously mentioned, PTDF – Portugal Duty Free, Lda. provides a Whistleblowing Channel that allows all its employees, customers, suppliers, and other interested parties to report any misconduct and/or ethical concerns, regulatory non-compliance, both external and internal, including topics covered under Law No. 93/2021, of December 20.
- All reports must be written and sent via email or letter addressed to PTDF, to the attention of the Whistleblowing Channel Officer, to the following addresses:
Email Address: denuncias@ptdf.pt
Postal Address: PTDF – Portugal Duty Free, Lda. c/o Whistleblowing Channel Officer Lisbon Airport, Rua C, Building 69, Floor 1, 1700-008 Lisbon
- PTDF – Portugal Duty Free, Lda. explicitly commits to protecting whistleblowers, notably through unequivocal principles of non-retaliation against those who use this channel in good faith and on reasonable grounds.
- The confidentiality of whistleblowers, whenever desired by them, is guaranteed by the internal security mechanisms implemented by PTDF – Portugal Duty Free, Lda.
- When submitting a report to the PTDF – Portugal Duty Free, Lda. Whistleblowing Channel, you must declare that you are aware of the privacy policy and understand the data processing carried out by PTDF – Portugal Duty Free, Lda. to analyze and follow up on your request.
To better assist you, please remember that this contact channel is exclusively for reporting misconduct and/or ethical concerns, regulatory non-compliance, and other issues covered by the legislation approved by Law No. 93/2021, of December 20.
